Additionally, this position is responsible for ensuring compliance with PRC and departmental standard operating procedures (SOPs) and service guarantees.Īll Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by PRC.

Reservation Attendant presents PRC in a positive manner and recommends upselling options to increase revenue. This position is responsible for accurately communicating guest's needs to all departments via multiple communication channels and software systems. Provides courteous and knowledgeable responses to questions regarding the amenities offered at PRC. Preventative maintenance helps reduce potential callback events, and service technicians are dependable and ready to provide help when needed.Reservation Attendants provide a Four Diamond level service to all guests inquiring about Pechanga Resort Casino (PRC) in regards to general information, room reservations, golf reservations, dining options, spa treatments, and comps. In addition to providing a sleek and luxurious aesthetic, Mitsubishi Electric MRL and hydraulic elevators offer unrivaled durability - designed to last well over 30 years when properly maintained. Mitsubishi Electric was able to match the specific metal finish color required to match the existing elevator design. Pechanga also needed a partner that could meet the resort’s unique design requirements. All the equipment has been extremely reliable both operation and service has been great.”Īlex Tonks, Facilities Assistant Director, Pechanga Quality in elevator design, service and experience “When needed, Mitsubishi has arrived on time and answered our elevator questions immediately and effectively. Regenerative converter technology helps elevators conserve energy while offering guests a smooth, dependable ride. 2 escalators and 16 elevators - including 11 Diamond-Trac ® machine-room-less elevators and 5 hydraulic elevators - were installed. After multiple interviews and equipment reviews, Pechanga leadership trusted Mitsubishi Electric to provide state-of-the-art vertical transportation for the new development.

Pechanga Resort Casino - a AAA Four Diamond Award-winning property - doubled in size with a $300 million hotel addition. Quality MRL and hydraulic elevators for a luxury resort expansion General Contractor: Tutor Perini Building Corp.

Pechanga resort and casino size